NICE SAVE! GO TEAM!
This was a nice email a local agent sent me yesterday (I edited it for clarity):
“We had a problem today – more than 100 pieces of luggage were left behind at the hotel. This was our mistake.
But your team, especially Pesi, Catharine (Driver), Guy (I’m sorry I don’t know his name, but he came to the hotel) helped us and delivered luggage to the destination. I really appreciate your teams effort. Thank you very much!”
Now THAT is the ROYAL STAR DIFFERENCE!